Support/Optimization Services

C.T.E. Systems is dedicated to the highest quality level of Customer Service that is achieved through our total commitment to the highest ethical standards, world class service levels that exceed our customers’ requirements and expectations, and state-of-the-art product leadership within our market. It is this combination of efforts we do to create a client-friendly relationship – and make it prosper.

C.T.E. Systems Support Packages

C.T.E. Systems offers a comprehensive range of support packages and services so that you receive the right level of support to suit your business needs, protect your investment and support your

705_3494135goal of improving business performance. These Support Packages entitle all customers to the latest available product version updates and enhancements, and documentation released during the contract period.

Software Support Agreement provides the customer with unlimited telephone help-desk support, access and notification of all service releases and price discounts on certain upgrades and onsite services.

Hardware Support Agreement provides full coverage on all hardware components, including parts, labor and necessary repairs.

With a C.T.E. Systems Support Agreement, you will constantly enjoy peace of mind knowing your mission-critical workforce management system is completely covered in the event of downtime. Without a Support Agreement, telephone help-desk support, hardware repair, software feature releases, and shipping costs will be billed at the C.T.E. Systems standard rate for these services.

Centralized Support C.T.E. Systems, Inc. maintains a centralized Customer Support Department staffed by qualified time and attendance Support Specialists with real-world expertise gained through in-depth training programs, on-site product implementations and support. With thousands of satisfied customers, each Support Specialist knows how to seek out the most relevant issues to provide expert guidance and support. Our centralized help desk tracks customer problems to identify common issues which are entered into a consolidated knowledge base to further assist in minimizing the time required for C.T.E. Support Specialists to complete support calls. Utilizing this centralized system allows C.T.E. to immediately address even the most critical, elevated issues within a timely manner.

C.T.E. Systems utilizes remote access software to connect directly to customer workstations and quickly diagnose problems. This support method ensures that customers receive the quickest attention to accurately diagnose issues and are able to get back to running their business. With this method, it’s as simple as a quick phone call.

C.T.E. Systems’ Support Specialists are cross-trained with real-world client experiences to deliver immediate expertise to ensure that you get the answers you need from people who understand your unique challenges. You will quickly see the C.T.E. Systems Support Team can resolve problems quickly and prevent system downtime and deliver real bottom-line results.

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